About us
 
 
Our Mission: Serving Our World Responsibly
Founded in 2022, our company was born from nearly 18 years of experience in the hospitality industry. Our mission is simple: to provide sustainable and eco-friendly products to our business partners while operating responsibly for the betterment of the environment and society.
We believe in making a meaningful impact by offering high-quality products that help reduce plastic waste and encourage sustainability. Our carefully sourced products are made from eco-conscious materials, ensuring they meet the highest standards of both quality and environmental responsibility.
As a startup navigating the vast world of wholesalers and retailers in the hotel supply industry, we understand that the road ahead is challenging. That’s why we deeply value the support of our clients and partners in making our journey smoother. We are committed to offering the best products at the most competitive prices, with an unwavering dedication to sustainability.
We plant a tree for every order purchased from our website or offline orders in partnership with Ecologi.
 
 
 Terms & Conditions
 
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE (www.amenity.co.uk). YOUR USE OF THIS WEBSITE IS SUBJECT TO THESE TERMS.
These are the Terms of Use which govern access to and use of AmenityBox Limited' corporate website ("the website" (www.amenitybox.co.uk). These Terms of Use also explain how Amenitybox uses any Personal Data (as defined in the Data Protection Act 1998 ("the Act")) you transmit to Amenitybox and what your obligations are in relation to such Personal Data.
By accessing, using and downloading the website you are indicating your acceptance to be bound by these Terms of Use ("Terms") and you re-affirm that acceptance every time you access the website.
Regulatory Information required by the Electronic Commerce (EC Directive) Regulations 2002

1. Registered Office Address for AmenityBox Limited:

128, City Road, London,EC1V 2NX, UNITED KINGDOM
Email: sales@amenitybox.co.uk
AmenityBox VAT number: 448 7448 7652 50
AmenityBox company number: 14531922
AmenityBox is a company registered in England. These Terms are governed and construed in accordance with English law. You and AmenityBox each submit to the non-exclusive jurisdiction of the English courts in relation to disputes arising out of these Terms.

1. Disclaimer

Please note that you access and use the website at your own risk. AmenityBox is not responsible for any type of loss or damage which you may sustain as a result of accessing and using the website. AmenityBox assumes no responsibility for the contents of any other websites to which the website may have links and if you access any such linked websites you do so at your own risk. AmenityBox inclusion of links to such websites does not imply any endorsement by AmenityBox of the materials on such websites. AmenityBox does not permit any third party to operate a link to the website nor does it permit any third party to frame the website without obtaining AmenityBox prior written consent.
The website is accessed via the world-wide web which is independent of AmenityBox. Your use of the world-wide web is at your own risk and subject to all applicable national and international laws and regulations. AmenityBox has no responsibility for any information or services obtained by you on the world-wide web. AmenityBox reserves the right to modify, supplement, move or delete portions of or add to the website at any time with or without notice.

1. Intellectual Property

All copyright and other rights (including database rights, trademarks (whether registered or unregistered) and all other intellectual property rights) in and to the website and its contents (which for the avoidance of doubt shall include all information contained in or available from the website ("the Contents")) are owned by or licensed to AmenityBox or are otherwise used by AmenityBox as permitted under applicable laws. Unless AmenityBox explicitly states otherwise in writing, you may use, view, download, copy or print textual or graphic content of the website provided that it is solely used by you for the purpose of enquiring about the services provided by AmenityBox and provided that you do not change or delete any copyright, trademark or other proprietary notices on such content. Under no circumstances may you use any Content in a manner that may give a false or misleading impression of AmenityBox
You agree not to copy, reproduce, store in any medium (including in any other websites), distribute, transmit, modify, alter, disseminate, create derivative works from all or any part of the website or edit any part of the website other than as permitted above without obtaining AmenityBox prior written consent.

1. Specific Prohibitions

You may not use any device, software or routine to interfere or attempt to interfere with the proper working of the website nor may you attempt to decipher, de-compile, disassemble or reverse engineer any of the software comprising or in any way making up a part of the website.
You agree to use the website for lawful purposes only and in a manner that does not infringe the rights of, or restrict the use of the website by, any third party.

1. Liability

The website and the content of the website are provided for general information purposes only and whilst AmenityBox has taken every care in the preparation of the website and the content, AmenityBox cannot guarantee that the content will be completely up to date and free of errors. To the extent permitted by applicable law, AmenityBox makes no warranties, representations and/or undertakings (express or implied) in respect of the website and the content (including the accuracy, reliability, suitability, quality, availability or completeness thereof). AmenityBox excludes all liability (other than for death or personal injury caused by its negligence) in relation to the website and the content, whether such liability arises in contract, tort, negligence, breach of statutory duty or otherwise (including, without limitation, liability in respect of any losses, damages, costs or expenses of any nature whatsoever incurred or suffered by you of an indirect or consequential nature, such as loss of profits, data, business or goodwill). AmenityBox makes no claims or representations that any or all of the content may be lawfully viewed or downloaded outside England and Wales and unless otherwise specifically stated, the content and the website is directed solely at consumers and/or businesses who access the websites from England and Wales. Access to such materials may not be legal by certain persons or in certain countries. If you choose to access the website from outside England or Wales, you do so at your own risk and are responsible for compliance with the local laws governing websites and internet use.

1. Computer Viruses and Errors

Whilst AmenityBox will use reasonable endeavours to ensure that the website does not contain or promulgate any errors, viruses, bugs, other malicious code or harmful components and will be uninterrupted, AmenityBox makes no warranty or representation that this will be the case. However, it is recommended that you should virus check all materials downloaded from the website and regularly check for the presence of errors, viruses, bugs, other malicious code, and harmful components.
AmenityBox excludes to the fullest extent permitted by applicable laws all liability (other than liability for death or personal injury caused by AmenityBox negligence) in connection with any damage or loss caused by errors, viruses, bugs, other malicious code or harmful components originating or contracted from the website and any interruptions in the running of the website.

1. Termination

AmenityBox shall have the right to immediately terminate your use of the website if AmenityBox determines in their sole discretion that you have breached these terms and conditions or have otherwise been engaged in conduct which they determine in their sole discretion to be unacceptable.

1. Feedback

Should you wish to make any comments to AmenityBox about the website or if you have any questions relating to the same please contact AmenityBox by email on sales@amenitybox.co.uk or in writing to AmenityBox at the address provided above.
 
 
 
 
 
STANDARD TRADE TERMS AND CONDITIONS
 

1. Interpretation And Definitions

1.1 In these Conditions the following words have the following meanings:
"Buyer" the person(s), firm or company who purchases the Goods from AmenityBox Limited and whose details are set out on an Official Order Form or other communication;
"Contract" any contract between AmenityBox and the Buyer for the sale and purchase of the Goods, incorporating these Conditions;
"Conditions" these conditions of sale for any products "Delivery point" the place where delivery of the Goods is to take place pursuant to clause 4 and as may be identified on the official Order;
"Delivery Date" the date (if any) by which AmenityBox agrees to try to deliver the Goods;
"Goods" any goods agreed in the Contract to be supplied to the Buyer by AmenityBox (including any part or parts of them);
"Official Order" the order detailing the Goods to be ordered pursuant to these Conditions. This can take the form of a written order received by email from an authorized person within the buyers organisation. In either case an official Purchase order number will be provided by the buyer for each and every order and must be received by AmenityBox before the order will be processed. The buyer will provide a list of personnel authorised to place orders on their behalf.
1.2 In these Conditions references to any statute or statutory provision shall, unless the context otherwise requires, be construed as a reference to that statute or statutory provision as from time to time amended, consolidated, modified, extended, reenacted or replaced.
1.3 In these Conditions references to the singular include the plural and vice versa as the context admits or requires.
1.4 The headings in these Conditions are for reference only and do not form part of the Conditions.
 

1. Application Of Conditions

2.1 Save as set out in these Conditions, the Contract will be on these Conditions to the exclusion of all other terms and conditions (including any terms or conditions which the Buyer purports to apply under any purchase order, confirmation of order, specification or other document).
2.2 No terms or conditions endorsed upon, delivered with or contained in The Buyers purchase order, confirmation of order, specification or other document will form part of the Contract simply as a result of such document being referred to in the Contract.
2.3 These Conditions apply to all AmenityBox sales and any variation to these Conditions and any representations about the Goods shall have no effect unless expressly agreed in writing and signed by a director of AmenityBox. Nothing in these Conditions will exclude or limit the company's liability for fraudulent misrepresentation.
2.4 Each order for Goods by the buyer from AmenityBox shall be deemed to be an offer by the buyer to purchase Goods subject to these Conditions.
2.5 The buyer must ensure that the terms of its order (including those set out on any Order Form and any applicable specification) are complete and accurate.
2.6 Without limiting the effect of any other clause of this Agreement, the buyers attention is specifically drawn to clauses 9, 10 and 13.
 

1. Description

3.1 The description of the Goods shall be as set out as in AmenityBox official website & Catalogue.
3.2 All drawings, descriptive matter, specifications and advertising issued by AmenityBox and any descriptions or illustrations contained in AmenityBox catalogue or information sheets are issued or published for the sole purpose of giving an approximate idea of the Goods described in them. They will not form part of this Contract.
 

1. Delivery

4.1 Where AmenityBox has been requested to provide delivery of the goods ordered it will use its reasonable Endeavour’s to deliver the Goods to the Delivery Point by the Delivery Date requested. Time for delivery shall not, however, be of the essence. If no dates for delivery are specified then delivery shall be within a reasonable time.
4.2 If for any reason the buyer or the buyers requested delivery point will not accept delivery of any of the Goods when delivered, or AmenityBox is unable to deliver the Goods on time because the buyer has not provided appropriate instructions, documents, licenses or authorisations:

1. risk in the Goods will pass to the buyer (including for loss or damage caused by negligence);

2. the Goods will be deemed to have been delivered; and

3. AmenityBox may store the Goods or arrange storage of the goods local to the delivery point until delivery can be made whereupon the buyer will be liable for all related costs and expenses (including, without limitation, storage and insurance).

4.3 The Buyer will ensure, and where necessary provide at the buyers expense, at the Delivery Point that there is adequate and appropriate equipment and manual labour for unloading the Goods.
4.4 Where for any reason AmenityBox are unable to supply the Buyers ordered quantity, eg lack of stock or periods of high demand etc, by the requested delivery date, AmenityBox will offer to the buyer the quantity of goods available to be delivered by the requested delivery date or will provide a date by which the order can be despatched in full. AmenityBox accept no liability whatsoever for any shortfall in this situation.
 
 
 

1. Non-Delivery

5.1 The quantity of any consignment of Goods as recorded by AmenityBox or third party suppliers upon despatch from AmenityBox or third party suppliers place of business shall be conclusive evidence of the quantity received by the buyer on delivery unless the buyer can provide conclusive evidence proving the contrary.
5.2 AmenityBox shall not be liable for any non-delivery of Goods (even if caused by AmenityBox or third party suppliers negligence) unless written notice is given to AmenityBox within 2 days of the date when the Goods would in the ordinary course of events have been received.
5.3 Any liability AmenityBox has for non-delivery of the Goods shall be limited to replacing the Goods within a reasonable time or issuing a credit note at the pro rata Contract rate against any invoice raised for such Goods.
 

1. Risk / Title

6.1 The Goods are at the risk of the buyer from the time of delivery.
6.2 Ownership of the Goods shall not pass to the buyer until AmenityBox has received in full (in cash or cleared funds) all sums due to it in respect of:

1. the Goods; and

2. all other sums which are or which become due to AmenityBox from the buyer on any account.

6.3 Until ownership of the Goods has passed to the buyer, the buyer must:

1. hold the Goods on a fiduciary basis as AmenityBox bailee;

2. store the Goods (at no cost to AmenityBox) separately from all other goods of the buyer or any third party in such a way that they remain readily identifiable as AmenityBox property;

3. not destroy, deface or obscure any identifying mark or packaging on or relating to the Goods;

4. maintain the Goods in satisfactory condition and keep them insured on AmenityBox behalf for their full price against all risks to the reasonable satisfaction of AmenityBox .

6.4 The buyer may resell the Goods before ownership has passed to it solely on the following conditions:

1. any sale shall be effected in the ordinary course of the buyers business at full market value; and

2. any such sale shall be a sale of AmenityBox property on the buyers own behalf and the buyer shall deal as principal when making such a sale.

6.5 The buyers right to possession of the Goods shall terminate immediately if:

1. the buyer has a bankruptcy order made against him or makes an arrangement or composition with his creditors, or otherwise takes the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convenes a meeting of creditors (whether formal or informal), or enters into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or has a receiver and/or manager, administrator or administrative receiver appointed; or b. the buyer encumbers or in any way charges any of the Goods.

6.6 AmenityBox shall be entitled to recover payment for the Goods notwithstanding that ownership of any of the Goods has not passed from AmenityBox
 

1. Price

7.1 Unless otherwise agreed by AmenityBox in writing (including any applicable Order Form) the price for the Goods shall be the price set out in AmenityBox sales agreement with the buyer appertaining to the date of delivery or deemed delivery.
7.2 The price for the Goods shall be exclusive of any value added tax and all costs or charges in relation to loading, unloading, carriage and insurance all of which amounts the buyer will pay in addition when it is due to pay for the Goods.
 

1. Payment

8.1 Payment of the price for the Goods is due within 15 days from the date of invoice.
8.2 Time for payment shall be of the essence.
8.3 No payment shall be deemed to have been received until AmenityBox Limited has received cleared funds.
8.4 All payments payable to AmenityBox Limited under the Contract shall become due immediately upon termination of this Contract despite any other provision.
8.5 The buyer shall make all payments due under the Contract without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless the buyer has a valid court order requiring an amount equal to such deduction to be paid by AmenityBox to the buyer.
8.6 If the buyer fails to pay AmenityBox Limited any sum due pursuant to the Contract the buyer will be liable to pay interest to AmenityBox Limited on such sum from the due date for payment at the annual rate of 4% above the base lending rate from time to time of Santander Bank plc, accruing on a daily basis until payment is made, whether before or after any judgment.
 

1. Quality

9.1 Where AmenityBox or third party supplier is not the manufacturer of the Goods, amenityBox or third party suppliers will endeavour to transfer to the buyer the benefit of any warranty or guarantee given to AmenityBox Limited.
9.2 AmenityBox warrants that (subject to the other provisions of these Conditions) upon delivery the Goods will be of satisfactory quality within the meaning of the Sale of Goods Act 1994 (as amended).
9.3 AmenityBox Limited shall not be liable for a breach of the warranty in clause 9.2 unless:

1. The Buyer gives written notice of the defect to AmenityBox and (if the defect is as a result of damage in transit) to the carrier, within 2 days of the date of actual delivery; and

2. AmenityBox given a reasonable opportunity after receiving the notice of examining such Goods and the buyer (if asked to do so by AmenityBox ) returns such Goods to AmenityBox place of business at AmenityBox cost for the examination to take place there. This applies specifically to damaged packs or units and not palletised quantities.

9.4 AmenityBox shall not be liable for a breach of the warranty in clause 9.2 if:

1. The buyer makes any further use of such Goods after giving such notice; or

2. the defect arises because the buyer or subsequent purchasers or agents failed to follow written instructions as to the storage, installation, commissioning, use or maintenance of the Goods or (if there are none) good trade practice; or

3. The buyer alters or repairs such Goods without the written consent of AmenityBox or third party Supplier..

9.5 Subject to these Conditions, if any of the Goods do not conform with the warranty in clause 9.2 AmenityBox or third party suppliers shall at its option repair or replace such Goods (or the defective part) or refund the price of such Goods at the pro rata Contract rate provided that, if AmenityBox so requests, the buyer shall, at the AmenityBox , return the Goods or the part of such Goods which is defective to AmenityBox .
9.6 If AmenityBox or third party Suppliers complies with clause 9.2 it shall have no further liability for a breach of the warranty in clause 9.2 in respect of such Goods.
 

1. Limitation Of Liability

10.1 Subject to clause 10.3, the following provisions set out the entire financial liability of AmenityBox (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the buyer in respect of:

1. any breach of these Conditions; and

2. any representation, statement or tortuous act or omission including negligence arising under or in connection with the Contract.

10.2 All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the Contract.
10.3 Nothing in these conditions excludes or limits the liability of AmenityBox Limited for death or personal injury caused by AmenityBox Limited negligence or fraudulent misrepresentation.
10.4 Subject to clause 10.3:

1. AmenityBox total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this Contract shall be limited to the direct price charged by AmenityBox for the Goods giving rise to the claim; and

2. AmenityBox shall not be liable to the buyer for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the Contract.

 

1. Assignment

11.1 The buyer shall not be entitled to assign the Contract or any part of it without the prior written consent of AmenityBox Limited.
11.2 AmenityBox Limited may assign the Contract or any part of it to any person, firm or company.
 

1. Force Majeure

AmenityBox reserves the right to defer the date of delivery or to cancel the Contract or reduce the volume of the Goods ordered by the buyer (without liability to the buyer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of AmenityBox including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, lock-outs, strikes or other labour disputes (whether or not relating to either party's workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials Provided that, if the event in question continues for a continuous period in excess of 60 days, the buyer shall be entitled to give notice in writing to AmenityBox to terminate the Contract.
 

1. Use of Trademark, Tradename and Confidentiality

13.1 WhereAmenityBox or third party suppliers supply goods covered by trademark registered to AmenityBox or third party suppliers or a trade name applying to a product , any reference to the Goods in any literature used or authorised by the buyer including without limit any mail order catalogues, advertising literature, or any other documentation must include the brand name or the logo (as the case may be) and where relevant must include the symbol ® next to the same.
13.2 Under no circumstances is the buyer to use the afore mentioned trademarks or trade names in any manner which will or is likely to damage or limit the goodwill of AmenityBox or bring it into disrepute. AmenityBox shall be entitled at its absolute discretion to refuse any order which it believes is or will contravene or result in the contravention of this clause.
13.3 Under no circumstances must the buyer remove, suppress, alter and/or hide any trademark or trade name used or owned by AmenityBox on the Goods.
13.4 The buyer shall hold confidentially and ensure that its employees hold discreet any information, technical or otherwise, provided to the buyer by AmenityBox and shall not release that information to any third party without the express permission in writing from AmenityBox. AmenityBox Limited reserve the right to secure redress from the buyer for any loss, either technical or financial, that may be occur as a result of such a breach of confidentiality
13.5 The Buyer as a complying party to these terms and conditions agrees that they will not try to replicate, duplicate, copy or reverse engineer, in any way, any products, labelling, technical information or instructions supplied by AmenityBox or third party suppliers or provide information for or procure other third parties to do the same. Any such action AmenityBox Limited will deem as to be a breach of its intellectual property and take such suitable action as to ensure protection of same and seek compensation for any loss.
 

1. General

14.1 Each right or remedy of AmenityBox under the Contract is without prejudice to any other right or remedy of AmenityBox whether under the Contract or not.
14.2 If any provision of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall be deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect.
14.3 Failure or delay by AmenityBox in enforcing or partially enforcing any provision of the Contract will not be construed as a waiver of any of its rights under the Contract.
14.4 The parties to this Contract do not intend that any term of this Contract will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.
14.5 The formation, existence, construction, performance, validity and all aspects of the Contract shall be governed by English law and the parties submit to the non-exclusive jurisdiction of the English courts.
 
Cookies and similar technologies

1. Introduction
   AmenityBox Limited (“AmenityBox”, “we, “our”) uses cookies on its website. This Cookie Policy explains more about cookies and why we use them. It also explains how you can control and opt out of receiving them.
   This policy should be read together with our Privacy Notice which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.
   We update this Cookies Notice from time to time in response to changes in applicable laws and regulations, changes to our processing practices and to products and services we offer. When changes are made, we will update the final section of this policy. Please review this Cookie Policy periodically to check for updates.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.
Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.
Your consent applies to the following domains: www.amenitybox.co.uk
our current state: Consent rejected. Manage your consent.
 
The cookies we use on our website fall into the following categories:
Statistics or Analytics Cookies
We use cookies to collect information about the use of our website by visitors such as the pages they visit most often, how they arrived at our website and associated information. We use these cookies to learn more about how our website is used to identify problems and areas for improvement.
Functionality Cookies
Functionality cookies remember the choices you make when you visit our website. This includes, for example, your consent to the use of cookies on our website.
Marketing or Targeting Cookies
These are cookies placed by third parties on our website which record your visit to our website, the pages you have visited and the links you have followed. They use this information for advertising purposes.
Learn More About Cookies
For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see details in the table below.
For further information on cookies generally, including how to control and manage them, please visit www.aboutcookies.org or www.allaboutcookies.org.

1. Cookie Sharing with Third Parties
   We may use third party cookies on our website from time to time. For example, we use Google who may share the information they collect with third parties for the purposes of targeted advertising. Please visit their privacy policies for more information, using the links set out in the table below.

2. Cookies Used by AmenityBox
   The cookies we use on our website and their purposes are as set out in the following table:

Set By
Cookie Name
Purpose
Google Analytics
_ga, _gat, _gid, _gd*, _utm*, FPLC, _dc_gtm, AMP_TOKEN
Website analytics, monitoring site usage
Peerius
peerius_
Provides visitors with personalised content
Google Ads
IDE, _gac*, _gcl*, DSID, ar_debug, test_cookie
Optimise advertising
Vivocha
vvct, vvcu
Web chat for customer service
SAP Commerce Cloud
JSESSIONID, nisbetsCookieDirective, visited, ROUTE
Site hosting and operation of website
Cloudflare
_cf*
Web application firewall to increase security and performance and Identifies and mitigates automated traffic to protect our sites from bad bots
Tealium IQ and Audience Stream
utag_*, TAPID, CONSENTMGR
Collects data for web analytics, personalisation and advertising activities
Optimizely
optimizelyEndUserId
Web site optimisation, for example AB testing
Adobe Experience Cloud and Audience manager
s_cc, AMCV*, demdex, dpm, adobe*, s_sq
Website analytics, monitoring site usage
Bazaarvoice
BVBRAND*
Monitor visitors usage of product ratings features
Dynatrace
dt*, rx*
Monitor application performance, server latency, and identify errors
Glassbox
_cls*, rto
Web analytics, monitoring user experience
Bing
_uet*, MSPTC, MUID
Optimise advertising
Taggstar
_taggstar
Social proofing information for visitors
Usabilla
usbls, usfu_
Facilitates visitor surveys and collection of visitor feedback

1. 
   Changing Your Cookies Preferences
   You can manage your cookie preferences here, or you can allow or block cookies by activating the setting on your browser that permits you to change the setting of all or some cookies. Please note that disabling cookies may affect the availability or functionality of our website. Most of the website will function normally, however, functions that rely on cookies such as the use of our web chat will be disabled.
   If you would like more information on how to manage cookies on some popular browsers, please click on the links below.

   • Internet Explorer

   • Google Chrome

   • Apple Safari

   • Microsoft Edge

   • Mozilla Firefox

2. Contact Us
   Please contact using the details set out in our Privacy Notice if you have any questions about this Cookie Policy or the information we hold about you.

Privacy Policy
AmenityBox is committed to safeguarding your privacy. Contact us at sales@amenitybox.co.uk if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you.
By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy.
Table of Contents

1. Definitions used in this Policy

2. Data protection principles we follow

3. What rights do you have regarding your Personal Data

4. What Personal Data we gather about you

5. How we use your Personal Data

6. Who else has access to your Personal Data

7. How we secure your data

8. Information about cookies

9. Contact information

Definitions
Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject – a natural person whose Personal Data is being Processed.
Child – a natural person under 16 years of age.
We/us (either capitalised or not)
 
Data Protection Principles
We promise to follow the following data protection principles:

• Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.

• Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.

• Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.

• Processing is limited with a time period. We will not store your personal data for longer than needed.

• We will do our best to ensure the accuracy of data.

• We will do our best to ensure the integrity and confidentiality of data.

Data Subject’s rights
The Data Subject has the following rights:

1. Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.

2. Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.

3. Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.

4. Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.

5. Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.

6. Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.

7. Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.

8. Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.

9. Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.

10. Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.

11. Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.

Data we gather
Information you have provided us with
This might be your e-mail address, name, billing address, home address etc – mainly information that is necessary for delivering you a product/service or to enhance your customer experience with us. We save the information you provide us with in order for you to comment or perform other activities on the website. This information includes, for example, your name and e-mail address.
Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools. For example, your shopping cart information, your IP address, your shopping history (if there is any) etc. This information is used to improve your customer experience. When you use our services or look at the contents of our website, your activities may be logged.
Publicly available information
We might gather information about you that is publicly available.
How we use your Personal Data
We use your Personal Data in order to:

• provide our service to you. This includes for example registering your account; providing you with other products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you; and notifying you of changes to any services.

• enhance your customer experience;

• fulfil an obligation under law or contract;

We use your Personal Data on legitimate grounds and/or with your Consent.
On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:

• to identify you;

• to provide you a service or to send/offer you a product;

• to communicate either for sales or invoicing;

On the grounds of legitimate interest, we Process your Personal Data for the following purposes:

• to send you personalised offers (from us and/or our carefully selected partners);

• to administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products/ services offered/provided;

• to conduct questionnaires concerning client satisfaction;

As long as you have not informed us otherwise, we consider offering you products/services that are similar or same to your purchasing history/browsing behaviour to be our legitimate interest.
With your consent, we Process your Personal Data for the following purposes:

• to send you newsletters and campaign offers (from us and/or our carefully selected partners);

• For other purposes we have asked your consent for;

We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law, but not longer than 6 years.
We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:

• The link between purposes, context and nature of Personal Data is suitable for further Processing;

• The further Processing would not harm your interests and

• There would be appropriate safeguard for Processing.

We will inform you of any further Processing and purposes.
Who else can access your Personal Data
We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience. We share your data with:
Our processing partners:

• Stripe

Connected third parties:

• Google

We only work with Processing partners who are able to ensure adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.
How we secure your data
We do our best to keep your Personal Data safe.  We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks.
Even though we try our best we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.
If you have an account with us, note that you have to keep your username and password secret.
Children
We do not intend to collect or knowingly collect information from children. We do not target children with our services.
Cookies and other technologies we use
We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us.
A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.
We use cookies for the following purposes:

• Necessary cookies – These cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.

• Functionality cookies – These cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.

• Analytics cookies – These cookies are used to track the use and performance of our website and services

• Advertising cookies – These cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.
We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.
Changes to this Privacy Policy
We reserve the right to make changes to this Privacy Policy.
 
 
 
Return & Refund Policy
Returns are accepted within 14 days of purchase, unused and in original packaging.
Please be aware some products, sourced directly from the suppliers may be subject to restocking fee.
Returns and refund is subject to the inspection of goods by AmenityBox team and courier charges will be charged for any returns.
Please contact us via email: sales@amenitybox.co.uk